300 - 1788 West Broadway
Phone: 1-844 JOY VIVA
We offer free Canadian shipping on all orders totaling a minimum of $99.00 before taxes and discounts. If your order totals less than $99.00 a flat rate of $10 will be charged for shipping.
JoyVIVA proudly uses Canada Post Expedited Parcel for all of our shipping needs.
How long does it take to receive your order?
You will receive your order within 5 – 10 business days from the date you placed your order.
Our policy lasts 30 days. If 30 days have gone by since you have made your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. We can not accept returns on makeup or nail polish products for sanitary reasons.
Additional non-returnable items:
To complete your return, we require a return authorization number. You can obtain one by calling our office prior to sending your return in.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Please note: if your original order totaled a minimum of $99.00 and we paid for the shipping, then the $10 shipping fee will be deducted from your total refund amount.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 100-1537 west 8th avenue Vancouver British Columbia CA V6j1t5.
To return your product, you should mail your product to: 100-1537 west 8th avenue Vancouver British Columbia CA V6j1t5
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.