We offer free Canadian shipping on all orders totalling a minimum of $99.00 before taxes and discounts. If your order totals less than $99.00 a flat rate of $10 will be charged for shipping.
JoyVIVA proudly uses Canada Post Expedited Parcel for all of our shipping needs.
How long does it take to receive your order?
We try our very best to ensure that you will receive your order within 5 – 10 business days from the date you placed your order. However, due to record level parcel volumes currently delivering through Canada Post, you may expect some delays of a few days. We thank you greatly for your understanding in this time, and sincerely appreciate your choice to shop with us.
- Once your order has been placed it will go into “processing” status for 2-5 business days. We try our very best to get every order out as quickly as possible.
- Once your order has been shipped, it will go into “completed” status. You will receive a notification email with the tracking number and expected delivery date. Delivery times vary from province to province so please check your shipping email notification with tracking number for most accurate delivery information.
Our policy lasts 30 days. If 30 days have gone by since you have made your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Returns due to Allergic Reaction
In some cases we are able to accept the return of opened and used products where a genuine allergic reaction has occurred. To be eligible for an allergic reaction return, you will need to complete a form related to the reaction, submit a photo of the reaction as well as ship the product back so we can have the corresponding brand look into the lot number for any further action required related to the allergy. We must received notification of the reaction within 30 days of the delivery of the product or the return will be not be approved.
Several types of goods are exempt from being returned. We can not accept returns on makeup or nail polish products for sanitary reasons.
Additional non-returnable items:
- Gift cards
- Some health and personal care items
To complete your return, we require a return authorization number. You can obtain one by calling our office prior to sending your return in.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Please note: if your original order totalled a minimum of $99.00 and we paid for the shipping, then the $10 shipping fee will be deducted from your total refund amount.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, Please contact us at email@example.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, Please email us at firstname.lastname@example.org and send your item to: 300-1788 W Broadway, Vancouver, BC V6J 1Y1.
To return your product, you should mail your product to: 300-1788 W Broadway, Vancouver, BC V6J 1Y1.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.